Introduction

This Privacy Policy explains how Torquay Fencing ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website (www.torquayfencing.co.uk), contact us for services, or interact with us in any way.

We are committed to protecting your privacy and ensuring your personal information is handled in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

This policy was last updated on 24 July 2025.

Who We Are

Torquay Fencing is a local fencing business based in Torquay, Devon, providing fencing installation, repairs, and related services across Torbay and surrounding areas.

For the purpose of data protection legislation, we are the data controller responsible for your personal information.

Information We Collect

We collect and process the following categories of personal information:

How We Use Your Information

We use your personal information for the following purposes:

How We Share Your Information

We may share your personal information with:

• Service providers: Third parties who provide services on our behalf, such as payment processors, website hosting, email delivery, and analytics providers
• Subcontractors: Where necessary to fulfill our services
• Professional advisors: Such as lawyers, accountants, and insurers
• Regulatory authorities: When required by law or regulation
• Business transfers: In connection with a business sale, merger, or reorganization

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These include:

• Secure storage of physical and electronic records
• Password protection and encryption where appropriate
• Limited access to personal information on a need-to-know basis
• Staff training on data protection and security

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process your personal data
• Whether we can achieve those purposes through other means
• The applicable legal requirements

In general, we keep basic customer information for 6 years after our last interaction for tax and legal purposes.

Your Rights

Under the UK GDPR, you have the following rights in relation to your personal information:

• Right to be informed about how we use your personal data
• Right of access to your personal data
• Right to rectification if your personal data is inaccurate or incomplete
• Right to erasure (the 'right to be forgotten') in certain circumstances
• Right to restrict processing in certain circumstances
• Right to data portability, allowing you to obtain and reuse your data
• Right to object to processing based on legitimate interests or direct marketing
• Rights relating to automated decision-making and profiling

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.

Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are under 16, please do not provide any personal information on this website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website with a revised effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Contact: Contact Form
Phone: 01803 494348
Address: Torquay, Devon, TQ1

Complaints

If you have a concern about our privacy practices, including the way we have handled your personal information, you can make a complaint to us using the contact details above.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator. The ICO can be contacted at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113
Website: www.ico.org.uk